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Managed IT Services Frequently Asked Questions

Have questions about IT Managed Services? Check out our FAQ's below. Want to chat? Contact our expert Managed IT Service Engineers.
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SulTek is Your Expert IT Partner

 

At SulTek, we have a team of experienced IT Technicians & Engineers dedicated to your businesses success. We can provide your business with the strategic technology guidance you need to succeed. Our team has worked with businesses across various industries, and we have the expertise to help you achieve your technology goals. We are committed to delivering exceptional customer service, and we will work closely with your team to ensure that your technology infrastructure is optimized for success.

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FAQ's About Managed IT Services

Managed IT Services are a crucial element to the success and productivity to businesses of all sizes but many business owners fail to understand the need for pro-active IT Services until it’s too late. Check out the common questions we hear and if you don’t see the answer here, go ahead and ask. We’ve probably heard of it and our Engineers would be happy to help.

 

What is Managed IT Services?

Managed services in IT, provided by a “Managed Services Provider” often referred to as a “MSP”, are one of the leading businesses keep their IT systems secure and up to date. Typically, managed services in IT include around-the-clock network security including cyberthreat monitoring and prevention, after-hours security patching and updates, and detailed reporting on IT security. MSPs can also provide additional services, such as on-site support, business continuity, or software licensing management, VoIP services, IT project management and consulting as well as Virtual CIO Services. Ask your MSP what services they provide and check out SulTek’s services.

What are the benefits of Managed IT Services?

 Managed services help organizations prevent costly downtime by proactively monitoring your network for issues and remediating them. Since your network is remotely monitored, your risk of viruses, breaches and downtime decreases. Plus, you’ll gain a partner that guides you through every major technology decision. Services vary from MSP to MSP, make sure to check with yours about their benefits.

 

  • Dedicated IT Experts: Increased quality and accuracy of computer service

  • Improved turnaround Tim: Our experience in maintaining multiple varieties of networks makes us well-rounded, thus fixing problems accurately and quickly the first time.

  • Decreased Costs: You receive the benefits of an entire IT Team and management resource without the cost of maintaining a full IT department.

  • Less Employee Costs: No Employee benefits like healthcare and 401(K)’s to pay, No Employment Taxes​

  • Increase Revenue: Increase in productivity when you experience no downtime

  • Simplifies the management of IT staff – allowing your managers more time to focus on the core business

  • Expert Knowledge: Enhance access to a broader range of technical and computer networking expertise and skills

  • Lower Overhead: Reduced staff computer resource requirements, reduced computer repair and service costs

Can Managed IT Services save me money?

The average median salary of one IT Manager is $78,734 plus benefits and bonus according to PayScale, our team at SulTek can provide you and ENTIRE IT Team full of experts in their field at a fraction of the cost of a full IT department. Check out how SulTek’s can save you money.

I have an existing IT department, why do I need an MSP?

SulTek acts as an extension of your IT department to either fill in where more expertise is needed, to supplement coverage, provide co-managed services to free up your IT team to focus on tasks. We work with your team to provide the best results for your business, increase productivity and meet your IT needs. We can even act as your full outsourced IT department.

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