Managed IT Services

100% Pro-Active IT Support – One Flat Fee

Why chose Managed Services?

We become your all-in-one IT department, responsible for the maintenance of your IT systems.  Our clients rely on the stability, predictability, security and redundancy of their IT network. To that end, we empower clients with proactively managed networks and the assurance that major disasters are averted and small inefficiencies that cost a lot of money due to frequency of occurrence and timing are caught beforehand and controlled. Whether you’re looking for a professional IT firm to install a new network, upgrade your PCs, install software, provide a security assessment or you need day-to-day IT support, let SulTek be your team. Let us work with you to provide an individual support program to meet your needs and budget and make downtime obsolete!

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SulTek Managed Services Packages are customized to fit your specific needs

24x7x365 Monitoring & Alerting


Our Infrastructure Management Team monitors your entire infrastructures availability, health and performance. We will proactively respond to issues within your network on a continuous 24x7x365 basis to ensure that your business avoids costly downtime. If needed, we will contact you with any issues that need attention.

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Unlimited Remote Support


Our dedicated Remote Help Desk Team will provide you with unlimited remote support for your covered Managed Services at no charge. Call us or email us any time, and we will work with you until the problem is fixed.

Anti-Virus


We will ensure your antivirus console is running properly on the back end. We will also ensure antivirus is installed and up to date on all of your Covered Managed Services Resource.

Updates & Patches


We will update the software/firmware of your resources covered under you Managed Services whenever necessary to maintain proper network functionality at no additional charge.

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Predictable Costs


Our 24x7x365 Network Monitoring and Remediation Service keeps watch over your entire infrastructure, and proactively responds to issues within your network on a continuous basis to avoid costly outages and breaches.

Tailored to Your Needs


Our 24x7x365 Network Monitoring and Remediation Service keeps watch over your entire infrastructure, and proactively responds to issues within your network on a continuous basis to avoid costly outages and breaches.

Vendor Management


Your dedicated Support Engineer will act as your liaison with vendors. We will contact vendors and manufacturers to try to solve any issues that come up with your Covered Managed Services Resource, hardware and software. In the event of a hardware failure, we will facilitate and manage the RMA process. We will then help you configure your replacement once it arrives.

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Back-ups & Disaster Recovery


Our 24x7x365 Network Monitoring and Remediation Service keeps watch over your entire infrastructure, and proactively responds to issues within your network on a continuous basis to avoid costly outages and breaches.

Consultations & IT Planning


We will meet regularly with your key stakeholders and your SulTek Engineer to go over your feedback and create an IT plan that address your current and future IT needs.

Support packages for any size business and budget- all in one flat fee

 BASICPREMIUMCUSTOM
MANAGED SERVER
• Advanced Performance MonitoringOptional
• Configuration ManagementOptional
• OS Patch ManagementOptional
• Real Time Server OptimizationOptional
• Scheduled Preventative Maintenance Optional
• Key Application MaintenanceOptional
MANAGED WORKSTATION
• Advanced Performance MonitoringOptional
• Configuration Management & EnforcementOptional
• OS Patch ManagementOptional
• Real Time Workstation OptimizationOptional
• Scheduled Preventative MaintenanceOptional
MANAGED BACKUP
• Backup Deployment & ConfigurationOptional
• Backup Performance MonitoringOptional
• Backup Software UpdatesOptional
• Scheduled Backup Jobs Optional
• Data Center Replication and Disaster Recovery PlanningOptional
MANAGED SECURITY
• Anti-Virus MonitoringOptional
• Integrated Anti-Virus ManagementOptional
• Regular Vulnerability Scanning Optional
• Hosted Anti-SpamOptional
MANAGED NETWORK
• Firewall Management & MaintenanceOptional
• Router MonitoringOptional
• Switch Monitoring Optional
MANAGED SUPPORT
• Monthly Network Health ReviewOptional
• Unlimited Network, End-User, and Network SupportOptional